Refund & Dispute Policy

Effective date: June 2026 · Exoplanetary Systems, Inc.

The short version

Blockchain transactions are irreversible by their nature. Once an NFT has been successfully minted to your wallet, the sale is final. However, we stand behind our service — if something goes wrong on our end, we will make it right.

Completed purchases — no refunds

Once a transaction is confirmed on the Polygon blockchain and the NFT has been delivered to your wallet, the purchase cannot be reversed. This is a property of blockchain technology, not a policy choice — we have no mechanism to reclaim a token that has been validly transferred.

Please verify the planet you intend to buy and your wallet address before confirming any transaction.

When something goes wrong — common scenarios

Payment succeeded but NFT was not delivered If your transaction shows as successful on the blockchain but the token did not arrive in your wallet, contact us immediately with your transaction hash. We will investigate and deliver the token manually if confirmed.

Transaction failed but POL was deducted A failed transaction may consume gas fees, but POL paid toward a purchase price is returned automatically by the smart contract. If you believe purchase funds were not returned, contact us with your transaction hash and wallet address.

Auction won but NFT not received If you won an auction and the token was not minted to your wallet within 24 hours of auction close, contact us. Settlement is automatic but we monitor for failures and will resolve manually if needed.

Duplicate charge or billing error (card payments) If you were charged more than once for the same purchase, contact us within 7 days with your order details. Confirmed duplicate charges will be refunded to your original payment method.

Token sent to wrong address We cannot recover tokens sent to an address you do not control. Always double-check your wallet address before purchase. If the error was caused by a bug in our platform rather than user entry, contact us and we will assess the situation individually.

How to raise a dispute

Your wallet address
The planet name or token ID
Transaction hash (if applicable)
A description of what happened

We aim to respond within 2 business days. Complex cases involving on-chain investigation may take longer.

Card payment chargebacks

If you initiate a chargeback with your card issuer for a completed and delivered NFT purchase, we will provide evidence of delivery to contest the chargeback. We encourage you to contact us directly before initiating a chargeback — most issues can be resolved faster that way.

Changes to this policy

This policy may be updated. The current version is always at this URL.

This is a working draft. Exoplanetary Systems, Inc. recommends independent legal review before conducting commercial transactions, particularly regarding card payment chargeback procedures.